Welcome to the Tizonaa FAQ page!
We’re here to provide clear and concise answers to your questions. If you need further assistance, please don’t hesitate to contact us.
How long will it take to receive my order?
Below are the estimated delivery times for all packages:
- Processing time: 2-4 business days
- Transit Time: 5-10 business days
- Estimated delivery time: 7-14 business days
For more details, refer to our Shipping Policy
Do you offer free shipping?
Yes, we offer free shipping within The Netherlands. For more information, please check our Shipping Policy.
What payment methods do you accept?
We accept the following payment methods to accommodate our customers’ preferences:
- American Express
- Apple Pay
- Google Pay
- Maestro
- MasterCard
- Shop Pay
- Visa
- iDEAL
Can I cancel my order after it’s placed?
Yes, we offer a 24-hour cancellation window. If you wish to cancel your order within this time, contact us, and we’ll cancel your order without any charges.
What if I receive a defective product?
If you receive a defective product, we will replace it at no cost to you. Please inform us and return the product within 30 days. You can find more details in our Return Policy
Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. More details are available in our Return Policy
Do you have a physical store location I can visit?
No, we are an online-only store, which allows us to provide the best prices and widest selection.
How can I contact customer support?
You can reach our customer support team by visiting theContact pageor sending an email to our support team.
Can I place a bulk order for my business or organization?
Yes, we accept bulk orders. Please contact our customer support for more details
What is the process for exchanging a product?
To learn more about exchanging a product, please visit our Return Policy
How can I track my order?
You can track your order through the Track Order page on our website.
Contact
Address: Anjelierenstraat 13 Purmerend 1441HK, The Netherlands
E-mail: info@tizonaa.com
Contact: Contact form
Tel: +447428170310
Customer service hours: Monday to Saturday: 9:30 am to 7:00 pm
We do our best to reply to your e-mail within 1-2 days.
